Usage of Information Technology in Business †MyAssignmenthelp.com

Question: Discuss about the Usage of Information Technology in Business. Answer: Information technology acts as a platform that provides support to the computers to retrieve, store, manipulate and transmit data. Modulation of information serves as the main purpose of information technology in regular business. This report will discuss about the importance of information and communication technology in courier business services. The benefits that the courier service businesses are getting due to the information and communication technologies are as followed: - Prompt online collection and labeling Previously the shipping of air waybill used to be manual in nature until the technology regarding information and communication gained access in the field of courier business services (?ygis Malisz, 2018). After reaching the desired level of advancement in the field of information and communication technology the entire process of shipping air waybills has grown easier and faster. Completion of the activity through online sources prevents the career from re-entering the data in their system multiple times, hence reducing the time spent and the labor cost. Real time online tracking The benefit of online tracking of a product enables the client to keep a track over the deliverables that are sent or that are to be received. The status of the deliverables are constantly being updated in the database of the courier company through which both the receiver and the sender can find out the status of delivery of the product right from the time of being packed and dispatched to the time until it gets delivered to the desired receiver (Nyaga, 2017). This process enables the clients to contact the courier service in case of any kind of delay or query regarding the delivery of the product. Vehicle positioning system The advantages of this phenomenon can be enjoyed due to the advancement in information and communication technology which allows the courier business system to track the location of vehicles and know about the congestion of traffic in the street that are to be used while the process of delivering the deliverable (Xiang, Magnini Fesenmaier, 2015). This process enables the courier company to estimate the time that could be needed in order to deliver the item to their desired location. Henceforth the estimation can be provided to the clients, which save time for both the client and the courier company. This technology of using GPS also enables the courier organization to avoid the congested streets during the rush hours. Delivering satisfaction With increase in growth of courier organizations it is not enough to deliver only the deliverables but also the satisfaction to the client is also a main target (Karcz ?lusarczyk, 2016). Due to the advancement of the technology, a live review is taken from the clients, which depicts the satisfaction of the client regarding the services provided. This evaluation of services helps the organization to improve in daily basis. From the above discussion it can be concluded that courier business organizations have been in high progress due to the advancement in the field of information and communication technology. References Karcz, J., ?lusarczyk, B. (2016). IMPROVEMENTS IN THE QUALITY OF COURIER DELIVERY.International Journal for Quality Research,10(2). Nyaga, J. W. (2017). FACTORS AFFECTING THE PERFORMANCE OF COURIER SERVICE INDUSTRY: A SURVEY OF COURIER COMPANIES IN KENYA.International Journal of Supply Chain and Logistics,1(1), 44-60. Xiang, Z., Magnini, V. P., Fesenmaier, D. R. (2015). Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet.Journal of Retailing and Consumer Services,22, 244-249. ?ygis, M., Malisz, Z. (2018). Slavic Perspectives on Prosody.Phonetica,75(1), 1-84.